Training and Support
Our training and support programs are the key to helping our clients achieve a high
rate of adoption for their multichannel solutions, while meeting qualitative and quantitative
objectives for marketing initiatives.
Solution Support
- Tiered technical support for problem diagnosis and resolution
- Telephone and email support for corporate, brand, and/or sales channel users
- Inquiry tracking, user profiles, and other support tools to analyze and report
usage issues
Solution Rollout Support
- URL registration for sales channel microsites
- Help with browser issues and hardware requirements
- Design and execution of rollout communications, including emails, brochures, and
interactive online demos
- Design and implementation of incentive programs for solution adoption
Custom Training Programs
- On-site workshops to help users understand the value of the solution, accelerate
adoption, and fully integrate the solution into their day-to-day business operations
- Interactive webinars for hands-on training and administrative support
- Personalized conference calls for topic-specific training
- Ongoing workshops to expand adoption and train new staff